> For the complete documentation index, see [llms.txt](https://docs.pepay.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.pepay.io/getting-started/product-workflow.md).

# Product Workflow

## Merchant Workflow 

<figure><img src="https://977168145-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FoyCL56QU2fOwj9DPJqHj%2Fuploads%2FmvOCSCNQ4hHB55PhQkIq%2Fimage.png?alt=media&amp;token=9ae49392-2496-4972-9557-02e2fca392df" alt=""><figcaption></figcaption></figure>

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## Agent Workflow

<figure><img src="https://977168145-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FoyCL56QU2fOwj9DPJqHj%2Fuploads%2FcT9FzLXVdiPZWx0rTpHe%2Fimage.png?alt=media&amp;token=527768fb-0d8e-433a-b389-9f89126cc257" alt=""><figcaption></figcaption></figure>

### Notes

* **Security**: All transactions and updates are secured via authenticated channels.
* **Transparency**: Customers can view invoices and payment statuses in real-time.
* **Automation**: AI agents handle all interactions to minimize manual intervention.