> For the complete documentation index, see [llms.txt](https://docs.pepay.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.pepay.io/getting-started/product-workflow.md).

# Product Workflow

## Merchant Workflow 

<figure><img src="/files/m2jBouOOifM4mi6mJAiN" alt=""><figcaption></figcaption></figure>

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## Agent Workflow

<figure><img src="/files/DuJcDoUoLPfFwFG7hyOb" alt=""><figcaption></figcaption></figure>

### Notes

* **Security**: All transactions and updates are secured via authenticated channels.
* **Transparency**: Customers can view invoices and payment statuses in real-time.
* **Automation**: AI agents handle all interactions to minimize manual intervention.